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Discussion topic: Sky router coverage

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This message was authored by: Martin__69

Sky router coverage

Hi Sky, I have just moved over from Vodaphone, their router worked perfectly in the house but the Sky router is simply not as good, it doesnt even have a WPS button. I dont have a good signal in parts of the house and am thinking of lraving and going back to Vodaphone unless Sky can resolve the issue quickly. Best Regards Martin
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This message was authored by: Daniel0210

Re: Sky router coverage

Posted by a Superuser, not a Sky employee. Find out more

@Martin__69 
You aren’t talking to Sky by posting here. If you are new to the forum then welcome to the Community which is made up predominantly of Sky customers helping other Sky customers which includes additional help from customers who are Superusers like myself.

Firstly see this link

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/... 

If you have 'Wi-Fi Max' Sky will loan you up to 3 booster pods. Call Sky to arrange the first one. Additional pods then require an engineer visit to check your set up,

https://www.sky.com/help/articles/sky-wifi-max

 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]

▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
This message was authored by: TimmyBGood

Re: Sky router coverage

Posted by a Superuser, not a Sky employee. Find out more

@Martin__69 wrote:
it doesnt even have a WPS button.

On the Sky Broadband Hub and Sky Max Hub the WPS button is cunningly concealed low down on the right hand edge.

 

1000014822.png

The Gigafast+ Hub doesn't have a WPS button because that's not permitted in the WiFi Alliance specification for WiFi 7 devices which use WPA3 encryption by default.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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