Sky remote management general question please

[Dido9]

Hi,

This is just a general question re security just because I'm parro since I was hacked a couple of times.

On my router admin page, in the remote management section there are two addresses. (Starting http//)

I just want to ask you knowledgeable peeps, if there should be two addresses and what those should be? I have turned off remote management anyway, and set it to no one having access, but thinking back, I thought I only saw ONE address when I was setting it to off.

I know I'm very likely to be wrong and that there has always been two and that they are perfectly legit & safe but I just like to double check these things for peace of mind.

I have tried googling this, by the way, but nothing is coming up. I guess there are just not that many people searching every little thing, nervously, like myself *eyeroll" I can't help it, I get something in my head and I have to know what it is for sure.

I realise that this is not an urgent request and others have more important/urgent things going on, but if anyone does have the time and the info to reply, I'd be grateful 🙏 

Just peace of mind is all it is.

Thank you in advance ☺️ 

[Chrisee · Accepted solution]

@Dido9 Sky hubs always have remote management turned off by default with clear warnings about turning it on as shown below.

If you have made changes you may have activated remote management in error the  2 addresses are the location of your hub for a third party to use if remote management is enabled. A system reset by pressing and holding the pin in until the power led flashes will mean nobody can gain access to yoy]ur hub from outside your home network.

[Dido9]

Oh okay really? I would have thought that granting access to none rather than everyone would be more secure? I have the remote management unchecked so that is off anyway. Unless the 'everyone' means no access to everyone. In which case I would expect it to say 'anyone'. 

Or maybe the everyone has to be checked for a Sky technician to gain access in future if required? 

😆 🤣  Never mind. I see the page here anyway, thanks for that, much appreciated 👍 

[Chrisee]

@Dido9 if the Remote Management option is off the hub will not respond to attempted contacts using either of the 2 addresses you can see. If the option is set to "on" the hub responds with a password challenge hence why there is a warning to have a secure password.

Sky take security seriously so your hub is as secure as it can be from external hacking attempts.

[Dido9]

The bottom part of the page you posted isn't here now but where you checked allow remote access to everyone, I checked none. I was thinking that the everyone stays on so that if a technician needed future access they would then only have to ask the customer to check the top line for simplicity? That would make more sense to me. Anyway, I'm sure that as long as remote management is off then it doesn't matter what the others are set to. I'm just thinking a hacker would have to press more than one thing and so it would be that little bit more awkward for them. Only a tiny bit but still !

Sorry, I don't mean to be a pain, I'm easily confused ! I get stressed where security is concerned. I don't want to make it even a tiny bit easy for them. 

I have it set right now anyway.

Thanks again 👍 

[Chrisee]

@Dido9 Sky do not need to use the remote management interface they have their own diagnostic access. Indeed if someone on the phone asks you for access to your hub its almost certainly because its a scam. Remote management has its legitimate uses for example where the customer is old and an adult daughter or son needs to sort their tech for them without having to visit.

Similar things apply abour installing remote access software onto any of your devices which should only be done if you 100% know and trust who you are talking to. Its like giving someone your house or car keys.