Sky max pod not connecting to hub

[Dg801]

Hi my sky max pod went connect to the hub, even when I have placed it next to the hub. Sky have sent me a new one to try but it is doing the same thing and the white light just flashes and won't connect.

[JimM1]

@Dg801 also linked below the help and the video is in it, if none off it works, you need to call sky, you may have an account issue!

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