Sky max issues

[saphie84]

Just changed over to sky max from super fast broadband and having issues with my nat type being moderate and no UPnP, there's no options in the app or the online interface as its supposed to be default setting has anyone else managed to solve this? My signal from the new max hub from the previous black version is terrible. The black hub used to cover my whole house decently this max hub barely covers outside the room it's in. So dissapointed considering I'm supposedly guaranteed 100 speed and I'm getting around 80 same as the old copper wire with more issues

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147