Sky max hub very poor signal strength and constantly dropping out

[Joe165]

I have a sky max hub which is marketed as having better range and coverage in the home. My issue is that it not only loses signal on occasion but the signal strength is horrendous. The tv in my bedroom is circa 10m from the router and if it does pick up a signal it is usually around 5% strength, then may jump up to the 50's then it goes altogether. I constantly seem to have to reset it to get it to work, and I know it's not an issue with the tv as it picks up the neighbours Wi-Fi and I live in a detached house!

[Greenfingers001]

Hi there @Joe165 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this session now due to no further response for 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.