Sky max hub not working

[William257678]

My sky hub was just installed 30 minutes ago but the light on the hub is not turning white , it keeps turning red. I do not know what to do .

[Highlinder]

@William257678Is this your activation day or did you get a new router from Sky?

[William257678]

@Highlinder It is my activation day.

[William257678]

The hub is yet to turn white 

[Highlinder]

@William257678  Was this hub a self install and your broadband was being activated remotely or did an engineer install this for you?

[William257678]

An engineer installed it for me.

[Highlinder]

@William257678  Did they not wait for to make sure that it installed correctly or tell you what the light changing on the router means? How is the router connected to get internet?

[William257678]

They dod not wait or tell me what the lights mean . The router ia connected to a openreach compartment with LAN and PON.

[Highlinder]

@William257678  Do you have 3 green lights on the ONT and is the PON light on or off?

[William257678]

I have 3 green lights and the PON light is on.

[Highlinder]

@William257678  So is the PON light red?

[William257678]

All of the lights are Green including the PON.

[Highlinder]

@William257678  So 3 lights are green and the LOS  is not on at all and should not be.  Is the LAN light flashing rapdily or is it just the same colour as the other ones?

[William257678]

• None of them are flashing , they are all staying green.

[Highlinder]

@William257678  Looks like you are waiting for to start the data flowing and this can take up to midnight. But would think that the engineer would wait for the data to flow.