Sky max hub not arrived

[bluebell20]

Am tearing my hair out with sky. Ordered new broadband on 02/12. Engineer came on 11/12 to activate. Have chased sky on 09/12, 12/12,13/12,14/12 about my hub and still don't know if it has been dispatched or when it will arrive. Have no phone, internet or tv at present. Sky app says the hub has been dispatched when it hasn't. 

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147