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Discussion topic: Sky max hub not activated

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Katherinepound8
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This message was authored by Katherinepound8 This message was authored by: Katherinepound8

Sky max hub not activated

‎19 Feb 2025 09:59 AM

I've recently received my new sky max hub. It's connected to the Internet but the my sky app seems to think there's an issue and isn't completing the set up. I've reset the hub, unplugged everything, run the set up again etc. Funny thing is it's showing on my billing but not the app 🤷🏼‍♀️ Any ideas? Thanks in advance
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GD1
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Re: Sky max hub not activated

‎19 Feb 2025 10:00 AM

Posted by a Superuser, not a Sky employee. Find out more

@Katherinepound8  Was the Max Hub a replacement hub or have you recently signed up to SKy Broadband?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Katherinepound8
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This message was authored by Katherinepound8 This message was authored by: Katherinepound8

Re: Sky max hub not activated

‎19 Feb 2025 10:03 AM

It was a replacement/upgrade. I had sky broadband with sky boost previously.
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