0

Discussion topic: Sky max hub not activated

Reply
Avatar for Katherinepound8
Level 1 icon
What's this?
This message was authored by: Katherinepound8

Message posted on ‎19 Feb 2025 09:59 AM

Sky max hub not activated

I've recently received my new sky max hub. It's connected to the Internet but the my sky app seems to think there's an issue and isn't completing the set up. I've reset the hub, unplugged everything, run the set up again etc. Funny thing is it's showing on my billing but not the app 🤷🏼‍♀️ Any ideas? Thanks in advance
Report post
Post 1 of 3
271 Views
0 Likes
Reply
Reply

All Replies

Confetti Ring
Avatar for GD1
Level 16 icon
What's this?
Superuser
This message was authored by: GD1

Message posted on ‎19 Feb 2025 10:00 AM

Re: Sky max hub not activated

Posted by a Superuser, not a Sky employee. Find out more

@Katherinepound8  Was the Max Hub a replacement hub or have you recently signed up to SKy Broadband?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Report post
Post 2 of 3
268 Views
0 Likes
Reply
Avatar for Katherinepound8
Level 1 icon
What's this?
Topic Author
This message was authored by: Katherinepound8

Message posted on ‎19 Feb 2025 10:03 AM

Re: Sky max hub not activated

It was a replacement/upgrade. I had sky broadband with sky boost previously.
Report post
Post 3 of 3
264 Views
0 Likes
Reply
Reply