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Discussion topic: Sky max hub keeps dropping Internet

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This message was authored by: SirPenfold

Sky max hub keeps dropping Internet

Can anyone suggest any method of getting help regarding my new Skymax hub??. The hub randomly keeps disconnecting itself quite a few times per day. I turn the router off and a minute later back on again. I have been with Sky only since beginning of April. Getting seriously fed up with it now
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This message was authored by: Highlinder

Re: Sky max hub keeps dropping Internet

Posted by a Superuser, not a Sky employee. Find out more

@SirPenfold  Which kind of broadband do you have superfast or ultrafast broadband?

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This message was authored by: SirPenfold

Re: Sky max hub keeps dropping Internet

Hi. It's a Sky superfast hub 

This message was authored by: Highlinder

Re: Sky max hub keeps dropping Internet

Posted by a Superuser, not a Sky employee. Find out more

@SirPenfold  If you have a black hub can you follow the directions below to post your router stats please.

 

Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband-Talk/How-to-read-your-Sky-Hub-statistics/ba-p/3645346#

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