Sky max hub - Wrong cable

[Alyssa2]

Hi 

Our sky max hub WiFi was activated today. We need the white ended lan to purple ended cable but have been given a LAN to LAN (both white ends) and so cannot plug into our sky max box. I've looked for a contact for Sky everywhere and cannot find one and have also tried the chat bot but not helped. Any suggestions? 

[MightyQuinn]

Hi @Alyssa2   Just checking that you know that the colours are not important, it is the type of plug that is. If you are plugging in your Sky Q TV box into the Router then you need an Ethernet patch lead, RJ45 to RJ45.

[Me134]

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@Alyssa2 wrote:

Hi 

Our sky max hub WiFi was activated today. We need the white ended lan to purple ended cable but have been given a LAN to LAN (both white ends) and so cannot plug into our sky max box. I've looked for a contact for Sky everywhere and cannot find one and have also tried the chat bot but not helped. Any suggestions? 

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Is this to an ONT box for full fibre as that just needs a lan or ethernet cable, the colour doesn't matter.