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Discussion topic: Moved in no internet

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This message was authored by: RebeccaSandberg

Message posted on ‎10 Jun 2026 07:08 PM

Moved in no internet

Hi,

 

We've moved house and requested our contract be moved over. We have confirmation this was done. Have plugged in our router and there's no WiFi connection. It has power. Please can we book an engineer to come out. 

thank you 

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎10 Jun 2026 07:15 PM

Re: Moved in no internet

Posted by a Superuser, not a Sky employee. Find out more

@RebeccaSandberg  Did you book a home move?  It takes 10 working days from placing the order to go live for broadband, what was your go live date?

Like you I'm a customer here, Sky Employees are clearly identified as such.
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