Sky internet keeps dropping out

[James630]

My sky internet keeps dropping out. It's been going on now for about a week. Iv tried turning router of for different periods of time and resetting the router. When playing online games is get kick offline constantly and the smart tv we use to stream Netflix keeps buffering throughout the day.

[Jason-]

Hello @James630,

Thanks for taking the time to join our Community and make your first post though we are sorry this is to report issues you're having with your Sky Broadband connection 😕

I'll send you an invite to a private chat shortly and we can help you get things sorted.
 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-

[DYMOV]

Hello, the problem is that the internet is constantly dropping, there are micro‑disconnections, which causes ping to increase in games, and even when browsing the internet or watching videos, everything loads much slower, even though the speed remains the same. This has been going on for about a week now. Also, the checks for the hub and Wi‑Fi in the app are clearly lying, because I know the system detects any kind of failures and micro‑disconnections — it can’t help but detect them, just like it can’t ignore high ping.

[Cardel]

Hi @DYMOV , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Carol