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Discussion topic: Sky internet is not working

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This message was authored by AlexDN This message was authored by: AlexDN

Sky internet is not working

My Sky internet second day sometimes it works, sometimes it doesn't. It's not a first time. How to invite some ingeneer to fix this?

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This message was authored by Wifiproblems25 This message was authored by: Wifiproblems25

Re: Sky internet is not working

Same issue in Gloucestershire.  Totally unreliable.

This message was authored by Chrisee This message was authored by: Chrisee

Re: Sky internet is not working

Posted by a Superuser, not a Sky employee. Find out more

@AlexDN & @Wifiproblems25 with 6 million customers inevitably some will have lost connection at any one time. Steps are to run the Service Checker in the My Sky app over a mobile connection as that will tell you if Sky arexaware of an issue affecting your line if it does sorry you will need to be ostientvehilevit is fixed. However if it doesn't call Sky and report the fault.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
AlexDN
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This message was authored by AlexDN This message was authored by: AlexDN

Re: Sky internet is not working

6 mil clients is weak explanation. I used Vodafon before in London - always good internet connection.  I travel alot and I don't remember even one day in city or village where there were no internet.  In modern world the internet works everywhere and always. It's a standart. The problem with a Service Checker is that when the internet works 'everything looks good', but when internet doesnt work that service is anavailable )). Do you know how to call them?

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