Sky internet is intermittent

[BethanyP]

For over 3 months my internet has been going off twice a day at least. Usually at night time, but recently it has started doing it in the day and affecting my work schedule. 

I have called up to fix this so often, typical as I cancelled the WiFi guarantee last renewal so I can't even claim back. 

It's ridiculous, it resets and knocks me off important meetings for a good 5-10 minutes daily. The Sky Phone doesn't even get 4G in my area so either way I have nothing. Absolutely useless

[Chrisee]

@BethanyP can you post your Sky hub's stats which should allow forum members to tell you what maybe wrong. See Find your Sky Broadband router statistics

The fact you use the domestic connection Sky is selling you for work isnt a problem but it doesnt give you any priority unfortunately. 

[BethanyP]

I understand it will not give me priority, I'm trying to highlight that it's reoccurring and have effect. A domestic internet package should be sufficient for working from home. 

my issue is that Sky provides my broadband and mobile network and constantly leave me stranded with no internet access. I have called numerous times and always get told to restart my router and there's nothing wrong. I refuse to believe that internet that goes out a couple times a day, and gets upwards of 500 ping when two people are playing a mobile game is sufficient for the package I am on

[BethanyP]