Sky internet down in Solihull??

[dawns65]

Is Sky internet down in the B90 area?

[ChrisC90]

I'm in B47 Wythall and it's the same. Went off about 30 mins ago.

Orange light has come on the router for the internet.

Thought it was just mine, least I know it's a local problem now.

Thanks

[Raheela+Q]

Networks gone down randomly and there's been no updates from sky?? How can i get it back up ASAP and sky to fix this issue

[Daniel0210]

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@Raheela+Q wrote:

Networks gone down randomly and there's been no updates from sky?

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@Raheela+Q 

Have you reported the outage to Sky? 

[Ai_86]

B90 also down

[Raheela+Q]

I've received a message a while ago saying it will be fixed but there's been no further info

[Daniel0210]

@Raheela+Q 

Openreach aim to fix faults within 2 working days and claim to do that 85% of the time. The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when the fault is first reported to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (new rates from 01/04/24).

[Bobby24]

Down in Shirley area 

[Raheela+Q]

So what am I meant to do in the meantime?!? I have a whole family who rely on the internet

[Daniel0210]

@Raheela+Q 

Don't shoot the messenger. You aren’t contacting Sky Customer Services by posting on here. This is primarily a customer to customer forum.

[Raheela+Q]

But what should I actually do??? 

[cookiemonsteruk]

@Raheela+Q 

Where abouts are you?

[Raheela+Q]

Birmingham

[Daniel0210]

@Raheela+Q 

There's another thread with an issue in Solihull so maybe connected.,

[cookiemonsteruk]

@Raheela+Q 

There is an issue in wider Birmingham area

https://helpforum.sky.com/t5/Broadband/Sky-internet-down-in-Solihull/td-p/4621141