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Discussion topic: Sky hub

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This message was authored by: Leo5

Message posted on ‎16 Feb 2024 12:54 PM

Sky hub

My sky hub keep going off and on and I don't know what's up with it
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Avatar for cookiemonsteruk
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This message was authored by: cookiemonsteruk

Message posted on ‎16 Feb 2024 01:07 PM

Re: Sky hub

Posted by a Superuser, not a Sky employee. Find out more

@Leo5 

 

Could you post your hub stats

 

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

 

Also if the internet light is off or amber you can use the service checker in the broadband section of your my sky app using 4g/5g mobile data

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This message was authored by: Highlinder

Message posted on ‎16 Feb 2024 02:25 PM

Re: Sky hub

Posted by a Superuser, not a Sky employee. Find out more

@Leo5  Is this the connection dropping or are you having a loss of power on the router?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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This message was authored by: Leo5

Message posted on ‎16 Feb 2024 02:31 PM

Re: Sky hub

The sky broadband just disconnecting from the sky and going red

 

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This message was authored by: Highlinder

Message posted on ‎16 Feb 2024 04:03 PM

Re: Sky hub

Posted by a Superuser, not a Sky employee. Find out more

@Leo5  Have you tried running the broadband test when this happens to see if it finds any faults?

 

Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

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