Broadband
0

Discussion topic: Sky hub red light

Reply
AntSar69
What's this?
This message was authored by AntSar69 This message was authored by: AntSar69

Sky hub red light

‎13 Feb 2025 04:48 PM

Trying to connect white sky hub box first time, plugged in cables as instructed, switched on light is white, maybe a little yellowish. Start set up on MySky, light turns red and then nothing, stays on red. Left it for an hour so same. Tried reconnecting 3 times, same. Checked broadband and says okay but still no Internet?
Report post
Post 1 of 2
146 Views
Reply
0 Likes
Reply

All Replies

Chrisee
What's this?
Superuser
This message was authored by Chrisee This message was authored by: Chrisee

Re: Sky hub red light

‎13 Feb 2025 04:52 PM

Posted by a Superuser, not a Sky employee. Find out more

@AntSar69 this page explains what the lights mean https://www.sky.com/help/articles/hub-lights-explained-start.

 

A red light means the hub has failed to connect.to the exchange follow tge steps set out in the above trouble shooter.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Report post
Post 2 of 2
143 Views
Reply
0 Likes
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Search Sky Community

linear-search Created with Sketch. Search

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion