Sky hub no lights

[Daniduds01]

Plugged in correctly. Checked all wires, gone through sky troubleshooting twice. Pressed the rest button numerous times. Tried plugging into another socket, no power light. Any ideas what this could be? 

[caesarome]

@Daniduds01 

This explains the lights on the hubs:
https://www.sky.com/help/articles/hub-lights-explained-start

Try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.