Mobile phone issues since taking sky broadband

[JessieJ1]

Hi, I changed to Sky broadband last week, and since then have been having issues with my mobile phone which is with TalkTalk, can anyone give me any advise please?  Have been speaking to Sky & Talktalk without success and really need to be able to receive and make calls as use phone for my work!!  If I go to the house 3 doors down, I then can make a call!! HELP .....

[FLC]

Are you talking about making calls on the mobile network or using WiFi Calling?

If the latter, do you have an iPhone?

[JessieJ1]

making calls from my Samsung S9 mobile, I suspect something to do with WIFI, but I cant even find the setting on the mobile!  Tried to google it without success....

[JessieJ1]

I have a samsung galaxy S9, I cant make or receive phone calls either with wifi or not!! 😞

[caesarome]

Unless you are using something like Whatsapp then calls from your phone use it's cellular 4G/5G connection so what is happening when you try to make a call ?

[JessieJ1]

I use Whatsapp for friends and family, but cant for work calls, whether I dial or receive a call it just hangs up, dialing out says dialing and then cuts off, received call ring once and I cant pick it up 😞 

[FLC]

When you go "3 doors down", is that to visit a neighbour & log onto their WiFI or just walking down the street?

[caesarome]

@JessieJ1 

Have you had a look at your broadband shield settings ?

[JessieJ1 · Accepted solution]

just going down the street or even bottom of the garden

[JessieJ1]

Not sure what these are?  No Idea, never dealt with this before 😞 

[Doc5907]

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@JessieJ1 wrote:

Not sure what these are?  No Idea, never dealt with this before 😞 

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@JessieJ1 

Is your mobile connecting at all to your home wifi ?  if not try the following troubleshooting... samsung mobile-devices i-cant-connect-to-wifi 

To check broadband shield settings you need to find it on the mysky app which you can install on your phone.

In order to alter the parental settings you need to open up My Sky App on phone and click on Broadband. Then scroll down and click on Product Settings then Broadband Shield and change the option to 18.

[FLC]

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@JessieJ1 wrote:

just going down the street or even bottom of the garden

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That suggests you have no mobile signal indoors & either have a local network fault or have been relying on WiFi Calling.

Do you have the WiFi Calling icon showing on the Samsung?

If not, here's the instructions to enable it.

https://www.samsung.com/uk/support/mobile-devices/how-to-activate-wifi-calling-on-a-galaxy-smartphon...

Note the option to prefer WiFi Calling. Not all providers support that but if it's available, you should select it.

Lastly, you say you're with TalkTalk for mobile. Is that an old contract you've kept going?  TalkTalk no longer sell mobile services.

[JessieJ1]

YESSSSSS Thank you this appears to have worked, I dont understand how or why, but it does, thank you all so much :).

[JessieJ1]

Alas didnt last long and back to having no ability to phone out or receive calls on mobile.  Apparently I cant do WIFI calling as Talkmobile dont do if you are below a level 12 ?? My phone is level 10 apparently!!  Might as well be speaking greek to me..

[FLC]

That doesn't really make any sense, WiFi Calling either works or it doesn't. It can't work a bit unless you have the issue of a very marginal mobile signal that's taking priority. I see that Talkmobile use Vodafone, who from my experience don't provide the option to prefer WiFi Calling, so that could be the issue. So you may need to look at swapping your SIM to a provider that doesn't use Vodafone.

Use the Ofcom signal checker to see who has the best predicted coverage & then find an MVNO that uses that network. Buy a cheap SIM to confirm it works before migrating your number.

https://checker.ofcom.org.uk/en-gb/mobile-coverage

https://en.wikipedia.org/wiki/List_of_mobile_virtual_network_operators_in_the_United_Kingdom