Sky have taken Service Checker down

[LaurenG42]

Sky acknowledge that I'm only getting 20% of the speed I'm paying for, but they say I'm not protected by OFCOM regulations unless I run their Service Checker. Naturally, it's looked like this every time I try it:

Who do I complain to?

[TimmyBGood]

@LaurenG42 

Not sure which Ofcom regulation you are referring to.

The Sky Broadband complaints process escalates to an appointed ADR after 8 weeks or deadlock..

https://www.sky.com/help/articles/alternative-dispute-resolution 

[LaurenG42]

Just quoting the broadband diagnostics page - thanks for the link

[Chrisee]

@LaurenG42 why not post your hub's stats as shown here Find your Sky Broadband router statistics

Those give the same information as the line test.

[LaurenG42]

Yeah, you can see the most recent outage in that 'Up time: 45:42' stat. That's what I was actually trying to troubleshoot, I've been having frequent outages lasting maybe a minute, but long enough to kick me out of Teams meetings etc.

Sky's results said this:

[jamesn123]

@LaurenG42 

Looks like you have a pretty poorly line that needs engineer attention. It would be quicker to book it using the online checker however since you are saying it isnt working I have escalated your post to chat with a Sky rep on the forum. Look out for a message 

[Lisa-P1987]

Thanks for escalating this. We’ve sent @LaurenG42  an invite to chat.

[Lisa-P1987]

Update - Spoken to @LaurenG42 but they are not perusing this due to moving home soon.