Sky glass

[Linny71]

Sky glass will not connect to hub again after hub dropped signal 3 times and it's connected via Ethernet 

[lettice]

Have you tried removing the power of your Sky Glass TV.

Then do a clean restart of your router, either from your router online menu or do a power restart.

Only power up the Sky Glass TV, once the router is back up.

Sometimes with an intermittent drop in a router connection, the router may not have come back cleanly.

[mikealanr]

Hi @Linny71 

Seems to be a bit of a bug. Just to check who is your ISP? And do you have WiFi switched off in the network settings?

MikeAlanR

[Linny71]

It's the broadband it keeps dropping my fibre connection from the box is working but the router keeps dropping out just dine it again twice sky briadband is rubbish should have stayed with bt never had this problem 

[Linny71]

Yes removed power cable removed power from router and it's still dropping out

[lettice]

@Linny71 

Have moved this to the broadband section.

Hopefully someone can help you here resolve your broadband connection drops.

Might help, if you could list the broadband package you are on and what Sky hub you have?

[Chrisee]

@Linny71 assuming your isp is Sky what model Sky hub do you have? If yiu cant find the model numbercwhat colour is your hub. 

[Linny71]

I assume my router is the most updated as I have only had it installed 4 months ago it's colour is black