Sky gigafast

[Shabs1]

I decided to come over Now broadband to sky for the giga fast . My installation date was 17th August and since the installation, there's been no connection to Internet or landline. I've rang many times but apparently even sky technical support hasn't been able to sort this. I've took time work. Spent hours on the phone trying to get help but nothing can be done. Is this normal that customers get no help. Has this happened to anyone else? This has been so exhausting . No landlines. No Internet.  No resolution from sky 

[caesarome]

@Shabs1 

Did you activation take place ?

What did Sky tell you when you called them about this ?

[Shabs1 · Accepted solution]

My activation date was on the 17th August. On the phone , I keep repeating myself and they keep telling me it will be on by next morning. Also I've noticed the new landlines number they've given isn't even my area code. How can such mistakes happen. I think best way forward is to cancel. Never experienced anything like this. 

[Sandra123]

Snap I have the same problem since they install after I moved home

[Shabs1]

I regret getting this new gigafast. What have they said about your servi e ? 

[Sandra123]

They’re basically saying there is nothing wrong with my service! 🤦‍♀️

Unfortunately, my 26+ emails and numerous phone calls say very differently. I also have videos showing the service not working and records of the calls I’ve made.

I’ve repeatedly been told it’s been “escalated”, but I’m still going round in circles. At this point I’ve gathered all my evidence and I’m taking it to CISAS because I honestly don’t know what else I’m supposed to do!

[Shabs1]

Hope yours gets sorted. This sounds so frustrating.  Thanks for that . I'm definelty going to cancel as I'm within the cooling period. I can't take the stress anymore