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Discussion topic: Sky failure

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This message was authored by: Pat96

Message posted on ‎20 May 2025 04:34 PM

Sky failure

Hi there, 

 

I have a big issue. Our internet has failed and we can't work or do anything as a result. We need help urgently please. The router is overheating and we have no access to internet. 

Can we please get a new router quickly? 

Many thanks,

Pat 

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Superuser
This message was authored by: Daniel0210

Message posted on ‎20 May 2025 04:44 PM

Re: Sky failure

Posted by a Superuser, not a Sky employee. Find out more

@Pat96 

You would need to contact Sky for a potential replacement hub. The agent will probably do some troubleshooting first and hubs are dispatched via Royal Mail. 

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: jamesn123

Message posted on ‎20 May 2025 05:48 PM

Re: Sky failure

Posted by a Superuser, not a Sky employee. Find out more

@Pat96 

What makes you think the router is overheating? They are designed to be warm to the touch because they cool passively. 

Have you ran the line test on the My Sky app?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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