Sky equipment

[Chris008]

I changed my broadband provider, with sky telling me they will send out an envelope, yet never received one to return my equipment. 

Im now being told I will be billed £50 for it, yet as stated above your company hasn't provided the resources they promised to return it. 

[Highlinder]

@Chris008  When did you finish with Sky for your broadband and how long ago was this?

[Daniel0210]

@Chris008 
If you’ve successfully cancelled your subscription Sky should send out returns packaging near the end of the cancellation period, [14 days for Broadband hub and 31 days for Sky Q box(es)], to the address that the subscription was registered at.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and see if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.