Last November an engineer was due to do who knows what as sky just informed me they were coming. I was having problems with glass, slow or no connection, turning itself to home screen while we're watching normal TV. The apps worked, I contacted sky when they didn't turn up, they said open reach didn't get the order, sorry, the engineer was to to upgrade our TV as sky had upgraded glass and our TV needed to be adjusted to cope, meanwhile turn down screen res in settings and we'll get a new appointment in January. The date came and went, no one turned up, contacted them again, told that ,again, open reach didn't receive the order from them and will set up new order, when I explained that didn't work last time, I was curtly told it's all we can do. Do I waited , no one came. I called a 3rd time, told all information given was wrong, my router isn't strong enough to run TV and other devices in my home. After long discussion they agreed to update my broadband at a reduced cost, but engineer needs to come, guess what, no one has turned up. Any advice, please. These Engineers seem to be falling into a black hole 😕
