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Discussion topic: Intermittent broadband

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This message was authored by: Tank29276

Intermittent broadband

Our broadband keeps disconnecting and reconnecting
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This message was authored by: Chrisee

Re: Intermittent broadband

Posted by a Superuser, not a Sky employee. Find out more

@Tank29276 if the connection keeps dropping and reconecting check the cables are properly plugged assuming they are run the service checker innthe My Sky app or website while the connection is up as that may have picked up a fault and offer to book an engineer. If it hasnt you can call Sky to report the issue but whether they can get Openreach to check the line depends on the frequency ofvthecdrops and how long they have been going on as there are automatic systems designed to stabilise the line but it can take up,to 10 dsys to do so.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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