Sky down again.

[Fidz1]

My sky is down again, no Internet no WiFi.

I have switched on and off 3 timed, you have checked it and said its OK, it is not. I have 2 green lights, one light not on at all and one red light.

[Daniel0210]

@Fidz1 
You aren’t contacting Sky Customer Services here. This is a customer led discussion forum where Sky customers are available to try to help other customers.

If your Sky broadband isn’t working and you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.

[Dan221]

Hi i have got the same problem with my Sky Hub ..I think there is a problem with the line.

[Daniel0210]

@Dan221 

Then you need to carry out the troubleshooting in my earlier post.