On 17th August, I ordered Sky Broadband for my home as I'm leaving my current provider due to awful connection in my area. They advertised to activation date would be 23rd August, which is perfect as my current provider is deactivating our services on 24th August. I even received an email after paying the initial amount saying "Your Sky Broadband will be activated on 23 August." I thought it was so easy and so smooth.
However, since then I have received a text message saying it will be activated on 27th August, and when I login to my Sky account it says the same. I purchased this broadband on the basis it would be activated on the 23rd August.
I have called Sky customer service, just to be shrugged off by someone who told me there is nothing that he can do, and by his attitute I think even if there was something he could do he wouldn't do it anyway as he just did not care.
I have logged a complaint but now I will be without wifi and it is needed in the house, can anyone suggest anything?
I think the whole contract should be voided if they are lying to customers before they even sign up. Poor service so far.
