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Discussion topic: Sky customer care did not cancel my direct debit

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This message was authored by Drkuza97 This message was authored by: Drkuza97

Sky customer care did not cancel my direct debit

I had moved houses in the Month of July 2023 and I was told by the customer care rep that I would not be able to transfer my account as the new postcode does not offer the same broadband package. I was then  set up with a new sky account at the new address and was told the old account would be closed.


Today I just realised on checking my direct debits that sky has been charging for both the accounts.

 

Is there any recourse. I would like to get my money back if possible

 

Kind regards

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This message was authored by jamesn123 This message was authored by: jamesn123

Re: Sky customer care did not cancel my direct debit

Posted by a Superuser, not a Sky employee. Find out more

Hi @Drkuza97 

I would give Sky a call and explain the situation. They should have records of your contact with them

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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