14 May 2024 05:18 PM
I had moved houses in the Month of July 2023 and I was told by the customer care rep that I would not be able to transfer my account as the new postcode does not offer the same broadband package. I was then set up with a new sky account at the new address and was told the old account would be closed.
Today I just realised on checking my direct debits that sky has been charging for both the accounts.
Is there any recourse. I would like to get my money back if possible
Kind regards
14 May 2024 05:39 PM
Posted by a Superuser, not a Sky employee. Find out moreHi @Drkuza97
I would give Sky a call and explain the situation. They should have records of your contact with them
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