Sky broadband

[Sak2009]

Good afternoon. Every couple of days, my Sky 2.5GB connection stops working. The router's internet light goes red, and all the lights on the ONT go off. I then have to wait a few minutes for it to load. Does anyone have any ideas?

[caesarome]

@Sak2009 

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.