Sky broadband keeps going down!! Give your customers an explanation

[SkyIsNotGood]

Sky broadband keeps going down. When i check status, there is just a silly statement saying my broadband is down in my area. No kidding. Tell us why!! Tell us what is happening to address!! And tell us what you estimate as a time frame!!

its not rocket science to keep your customers in the know, and not in the dark!!

improve!

[HiHowAreYa]

Phone 150 on your sky landlines or sky mobile. Tell the automated system you have a Online Fault. This will put you through to a human tech support. 

[Highlinder]

@SkyIsNotGood  If there is an area wide outage in your area then this will be down to openreach to fix this fault.