Sky broadband is awful

[Jsmith1978]

for about the last 24 months we have had broadband issues. slow, disconnecting... awful.

5,6,7 engineer vists and nothing.

our averga speed is 15mb

the last enginner finally got somewhere and had us at about 45mb which was 'ok' WAY BELOW THE GUARANTEE that you charge a fortune for!!!!!!!!!!!!!

today out of the blue we have a text saying there id an issue, then later a knock at the doorof an enginner saying we've found an issue. he cut us off for an hour (while working form home) then reconnects us

the SPEED is less than when he knocked on the door.

sort your service out, give me my money back

you are conning the nation out of money

ive been on hold for 20 mins to find out whats going on

(Removed)

Moderator comments: removed inappropriate language & amended title 

[TimmyBGood]

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@Jsmith1978 wrote:

sort your service out, give me my money back

you are conning the nation out of money

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Presumably you noticed that these were Openreach engineers rather than Sky personnel?

Openreach holds an effective monopoly on broadband / phone infrastructure and maintenance which ISPs such as Sky are obliged to use.  If you've an ongoing fault with the 'line' to your house that's entirely within the jurisdiction of Openreach, not Sky and would be the same if your ISP was BT/EE/Plusnet etc.

'money back' is covered here: https://www.sky.com/help/articles/sky-fibre-speed-guarantee

[Chrisee]

@Jsmith1978 shame you post got caught by the swear filter and required editing and you are not addressing Sky by posting in thiscforum which is primarily a customer to customer channel.  However I can see your post has been escalated to a Sky team who will invite you onto a chat through the forum where a chat button will appear.

The speed Sky can deliver over a copper line depends on the length and quality of that line to your home. Doesnt matter which isp you buy from as this will affect every one that uses the same line which is owned aand maintained by Openreach. The minimum guarantee speed for each line is intially set based on the expected speed but some lines simply cannot support thst speed in practice. There are a number of reasons for that. 

If you post your hub's connection stats forum members can probably tell you what is going on if you want but it would help if you can tell us the minimum connection speed Sky gave you. See Find your Sky Broadband router statistics