Sky app

[Helen322]

I've noticed that if I miss a payment I can't access my devices on my sky app for me to be able to pause WiFi access to my child devices once bill been paid and App has updated I am still having the issue of not being able to pause devices even though I have Sky Max can sky actually come to the front and answer the question ! 

[caesarome]

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@Helen322 wrote:

I've noticed that if I miss a payment

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If your broadband is suspended due to this missed payment then that would explain why you can't use the app as you would need to both pay the bill and setup your usual payment method again for it to be restored.