Sky and OpenReach

[Jewels5]

I ordered an upgrade to Full Fibre at the beginning of March 2024;  couldnt make the first appointment so rearranged.  Got a message saying they couldnt make it - problems with cable to the house - so they made a new appointment.  Again, couldnt make it and rearranged a new appointment for 3 May 2024.  Got an email and text message yesterday saying my order has been cancelled by OpenReach as I've failed to give my consent for works;  I've received nothing asking for consent, I've even emailed OpenReach and received no response and now I've had to place a new order!  Needless to say I've lost my "deals" and will have to pay full price in May which is almost 3 months since I ordered.  Has this happened to anyone else...seriously considering going elsewhere.  Help and advice greatly appreciated

[jamesn123]

@Jewels5 

It is not unheard of. If Openreach see your install as a problem one they may keep pushing it back until they have sufficent time & teams to dedicate to the task. If a wayleave had not been obtained or information not passed onto you from Sky that would explain why Openreach cancelled the order.

If you go to this site and use the 'Address checker' then post the resulting table back here we can look to see what might be the issue with getting the cable to your house. 

[Jewels5]

@jamesn123 

Hi...thanks for coming back and offering assistance, it's really appreciated.

I've done as you asked and have the message in red:

There is no data available. This may be because it is not a BT line or it is a number which has been moved to an IP Voice service. We advise using the address to check availability instead.

[Jewels5]

@jamesn123 

I think I sent the wrong information to you but I cant get it to copy either PDF or Webpage.  Any info as to how I can get this to you would be appreciated, thanks

[jamesn123]

@Jewels5 

Yeah thats likely because you used your phone number instead of the address checker, you need to use the address check.

Once you have the table just take a screenshot of it and upload it to the forum using the little camera icon when replying to a thread

[Jewels5]

@jamesn123 

[TimmyBGood]

@Jewels5 

 'UG partial Direct in Ground' is confirmation that digging is required, but the complexity of that task will only be assessable on site.

[Jewels5]

Thank you @TimmyBGood perhaps this is the works they're referring to for which I've not given consent because I've not received a request from them for consent 🤔. Shouldn't Sky have asked me to give consent in some way shape or form?  What do I do now as it appears we're at a stalemate?