Sky WiFi max pods missing

[Anthony19761]

Sky broadband was installed yesterday.  I have taken out sky wifi max but no pods have arrived.  The engineer told me to drop you a line to ask where they are.

[peter-marlow+1966]

We are all fellow  customers on here, you  need to ring sky and ask for a booster  pod for you broadband 

[TimmyBGood]

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@Anthony19761 wrote:

I have taken out sky wifi max but no pods have arrived.  

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Pods are not shipped with the Max Hub.

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.