Sky WiFi Plus Activation

[Sarden7]

I can not find my activation date. I've tried installing on My Sky but no luck.

[Sarden7 · Accepted solution]

I mean Max not plus 🤦‍♀️

[Chrisee]

@Sarden7 if you have upgraded from the old hub to Wifi Max you can start using it immeadiatly. The warning about dates is for new customers.

[Sarden7]

Thank you. Why wont the sky app update to show new hub & its settings?

[Chrisee]

@Sarden7 it should do if Sky have linked it properly. Go to the Broadband section open the MY Devices section and it should be listed there.

You can change the SSID and wifi password in the Product Settings if you click on the Hub's entry.

To be honest there is not nuch you can do apart from switching wifi bands on or off and change the Wifi settings.

[Sarden7]

Thank you. It's not there yet, I was just interested in the WiFi timer etc that you can use.

[Chrisee]

@Sarden7 the parental controls function should appear on the Broadband page as below

[Sarden7]

 This is what I see, but not the settings I'm expecting for sky max.

[Chrisee]

@Sarden7 looks like Sky have not updated your account properly. I have escalsted your post to a `skybteam who will invite you onto a private chat through the forum where a chat icon will appear.

[Addie15]

Hi there! Thank you for escalating. On this occasion we would advise to call in to get the resolution the most straightforward way possible. Thank you.

[Sarden7]

I'm not long out of hospital so if you could do it online through chat that would be better for me.

[TimmyBGood]

@Sarden7 

Unfortunately the team staffing the online chat may well not have the access required to do so.

[Sarden7]

Okay thanks. Will see if I can phone next week.