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Discussion topic: Sky Stream (Puck)

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This message was authored by Craigybaby55 This message was authored by: Craigybaby55

Sky Stream (Puck)

I have a VPN and I'm trying to connect this to my Sky Puck but it seems impossible....it seems that Sky does not like VPNs and because of this they offer no help or advice Via their website or on My Sky account. So how do I connect my VPN??.....or is this just a Mission Impossible?
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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Sky Stream (Puck)

Posted by a Superuser, not a Sky employee. Find out more

@Craigybaby55 

 

Sky will presumably attempt to detect and block VPN use with Stream pucks to prevent them straying overseas.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Craigybaby55
Topic Author
This message was authored by Craigybaby55 This message was authored by: Craigybaby55

Re: Sky Stream (Puck)

Didn't really answer my question.....if he did its far too technical.

I just want to know if I can connect my VPN to a Sky Stream Puck....has anyone managed to do this??

This message was authored by Chrisee This message was authored by: Chrisee

Re: Sky Stream (Puck)

Posted by a Superuser, not a Sky employee. Find out more

@Craigybaby55 The only way to know is to try it yourself. However while I haven't tried it like @TimmyBGood I doubt it would work as Sky use various systems to prevent the Stream units being used anywhere but at the UK residential address in the account as you will have. Agreed by buying the service. Those systems are likely to be similar to other streaming services in not allowing use of known VPN addresses etc. Not totallysurprisingly Sky don't document of allow detailed discussion of their security systems.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Craigybaby55
Topic Author
This message was authored by Craigybaby55 This message was authored by: Craigybaby55

Re: Sky Stream (Puck)

Thanks Chrissee,

You state that Sky do not approve of allowing VPNs as they do not wish for them to be used abroad.... well I'm in the UK and a UK subscriber....as for not discussing their security well a VPN is a security system for individuals and if I wish to have this feature as added security this should be my choice and not Skys.

I will ask the question again has anyone managed to add a VPN to their Sky Puck and if so how can I do this?

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Sky Stream (Puck)

Posted by a Superuser, not a Sky employee. Find out more

@Craigybaby55 wrote:

 if I wish to have this feature as added security this should be my choice and not Skys.


Certainly, but Sky (or any other content provider) doesn't have to compromise its own systems, contracts, distribution licences and other commercial arrangements to facilitate consumption of its subscription services under those circumstances.

 


@Craigybaby55 wrote:

 

I will ask the question again has anyone managed to add a VPN to their Sky Puck and if so how can I do this?


Users cannot 'add' anything to a Stream puck: it's a closed proprietary hardware/software/server environment managed by Sky. If you are referring to running a puck behind a router-level  VPN, that's different, and I wouldn't expect it to work.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by daveNOS This message was authored by: daveNOS

Re: Sky Stream (Puck)

Posted by a Superuser, not a Sky employee. Find out more

@Craigybaby55 You won't get the answer you are looking for here, it doesn't matter if you are in the UK when using a VPN, as stated Sky use various methods to detect that on their streaming service to prevent illegal use, you won't get advice here on how to circumvent those restrictions.

 

I understand using a VPN for security purposes but when using any legal streaming service you're going encounter issues that the service provider won't help with.

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Sky Stream (Puck)

Posted by a Superuser, not a Sky employee. Find out more

@Craigybaby55 

 

One possibility with router-level VPN would be to exempt the Stream puck IP address from the VPN routing (typically referred to as a 'split tunnel')  Alternatively, run device level VPN on operating systems which permit software client installation (where it is more desirable anyway) and leave closed hardware such as pucks as they are.

 

If you seriously consider the presence of a Stream puck or similar to be a security threat then there's no real option but to remove it entirely: like any such device it's simply not under your control.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Sky Stream (Puck)

Posted by a Superuser, not a Sky employee. Find out more

@Craigybaby55 wrote:

 if I wish to have this feature as added security this should be my choice and not Skys.


A crude analogy: you can choose to brick up all your doors and windows to deter burglars if you wish, but you can't then reasonably complain about the lack of Amazon deliveries...

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by jamesn123 This message was authored by: jamesn123

Re: Sky Stream (Puck)

Posted by a Superuser, not a Sky employee. Find out more

@Craigybaby55 

Can I ask what security you think you'd be getting by connecting your Sky stream puck to a VPN connection?

 

VPN's have their uses for certain tasks/applications but running a VPN 24/7 on a device thats just designed to stream TV/OD content is no more secure than running it without a VPN. 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
This message was authored by GD1 This message was authored by: GD1

Re: Sky Stream (Puck)

Posted by a Superuser, not a Sky employee. Find out more

@TimmyBGood wrote:

A crude analogy: you can choose to brick up all your doors and windows to deter burglars if you wish, but you can't then reasonably complain about the lack of Amazon deliveries...


😂

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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