Sky Router blocking NordVPN

[Graeme44]

After 15 months using NordVPN, my Sky router has stopped allowing access to any and all NordVPN websites. Why and how do I resolve?

[Chrisee]

@Graeme44 check the setting for Sky's Broadband Shield as tge lower ages will block VPN traffic. Easiest to do is via tge My Sky app product options.

[Graeme44]

Thanks I tried the age related block but no parental controls are active. I also tried turning off IPv6 as suggested through a Google search. Neither options have mad a change!

[Chrisee]

@Graeme44 really dont knowxwhat to suggest beyond a reboot of the hub leave it off fir an hour should forcexa changecin IP address. Given NordVPN is quite popular and there dont appear to be other posts I doubt it is a system change but given the introduction of the online Safety Act on 25/7 it is possible something has changed but normally Sky tell us about changes caused by legislation. 

Puzzling.

[Graeme44]

Thanks again. I'll try the 1 hour off and reboot. 

[Sky013 · Accepted solution]

The same thing happened to me.

I spent ages trying to get my laptop to work with NordVPN as I couldn't get I to login. Eventually, I resolved it by signing into my sky account. Then went to broadband shield, then clicked on exceptions and input 'nordvpn.com'. I have had no trouble connecting since doing that

[DaveS71]

Legend,  worked for me was going mad trying to resolve this.