Sky Router Compatibility

[Andifer]

I'm on Sky Broadband Superfast, (that's exactly how it's listed on my bill).

I've had disconnection issues for years. I got in touch again as they have new router models now, and was now offered the Sky WiFi Max Hub for free.

Nothing had arrived. So I chased up and I'm now being told I can't have one as it's not compatible with my broadband speed.

I can't see, or find any explanation as to why, this would be the case. I feel I'm now being lied to as they don't want to give me one of these.

Can anyone confirm a reason for their position before I go off the deep end? 😄

Thanks

[cookiemonsteruk]

@Andifer 

Could you post your hub stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[Andifer]

My old router? It's an old Sky Q hub. I don't know more details than that at the moment as I'm not with it.

But they claim a brand new router won't be compatible with my broadband package coming into my house.

i don't see how an incoming sky broadband signal can be incompatible with their router.

thanks for replying quickly by the way. 🙂

[cookiemonsteruk · Accepted solution]

@Andifer 

The max hub is a vdsl fttc and fttp hub so it won't work on g.fast 150Mbps connections and presumably adsl copper all the way to the exchange.

Also not compatible for sky q tv subscribers who have one or more mini boxes

The link to the hub stats would be useful to rule in/out the broadband connection

[Andifer]

Okay, thank you. That gives me some understanding of the potential issues.

I'm not completely useless with this stuff, but I'm certainly not savvy with it all!

I'll look into my connection.

Thanks again, you were very helpful. 🙂

[Adeyp1]

Hello

I am havign frequnet drop outs (every hour on the hour!) with my sky hub and i think its linked to the DHCP renewal. Talkign to sky (very helpful) but they said we can change the renewal. Any dieas woudl be welcome!!!