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Discussion topic: Sky Q no internet connection

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This message was authored by Bill671 This message was authored by: Bill671

Sky Q no internet connection

The message on the tv screen says "you do not have Internet connection right now." Have tried all the usual resettings without success. One of the 3 green lights on the Openreach ONT box is flickering the other too are solid.


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This message was authored by Greenfingers001 This message was authored by: Greenfingers001 Answer

Re: Sky Q no internet connection

Posted by a Sky employee

Hi there @Bill671 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

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