Sky Q no internet connection

[Bill671]

The message on the tv screen says "you do not have Internet connection right now." Have tried all the usual resettings without success. One of the 3 green lights on the Openreach ONT box is flickering the other too are solid.

[Greenfingers001 · Accepted solution]

Hi there @Bill671 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Bill671]

Thank you but finally managed to fix the problem 

[Bill671]

Managed to fix it myself thank you 

[Bill671]

Fixed it myself thanks

[TracyC79]

What was the problem cause mine hasnt been connected for weeks now 😬

[Chrisee]

@TracyC79 there are multiple possible reasons why a Sky Q system loses connection Sky willsupport youbif you call them or post some details and forum members can help.