Sky Q main box & eero router

[Wolvo567]

Hi all

Been with Sky TV for years but always had a different broadband provider. 

Recently moved to a new supplier that provided an eero router. So my network is eero router + extender/ mesh network. 

I am having issues (never had this before) connecting Sky Q main box to the network, the main box is 3 meters from the router. Wifi drops intermittently impacing our 3 sky q mini boxes throughout the house. Only way is to reset Sky Q main box but it gets annoying having to do it 3 times a day. 

I want to hardwire ethernet to the main box which i think will fix the issues but long story short it's impossible in my house. Only option is powerline adapters. 

Therefore:

1) can i connect the main Q box via powerline to ' hardwire' it? and;

2) will the mini boxes connect as currently to the main box without the need for these to be connected via powerline adapters too?

thanks in advance for advice

cheers

[Chrisee]

@Wolvo567 yes you can use powerline to your main Q box. The Q minis will connect to the 5GHz hotspot produced by the main Q box. By default that uses Ch36 with 80MHz bandwidth which interfers with ch36 to 52 which can cause issues if your eero uses the same channels. You can switch the Sky boxes to use 40 MHz bandwidth either ch36 to 44 or ch44 to 52 by going into the engineers menu accessed by navigating to Settings and entering 0.0.1 before select.

[Wolvo567]

Thanks, i've got hotspots turned off on the main box. Would i need to turn this back on? Or will the mini's connect to it regardless?

[Chrisee]

@Wolvo567 you ned the Q box's wifi enabled to connect the Q minis.

[twilletts]

Sorry first time asking a question on here, but @Chrisee you say that the Wi-Fi need to be turned on, on the main sky Q box to enable the minis to connect, but if you've got your minis connected to the same nextwork via Ethernet, can the main sky q box Wi-Fi be turned off?

thanks in advance 

[Chrisee]

@twilletts if you use ethernet to connect the Q boxes you can turn off the wifi on the Sky hub. If it is poosible its a good solution.

[twilletts]

@Chrisee  Thank you, I have a Linksys velop system setup previous but could never get the minis to work correctly, but I'm only just realising that this may have been because I was linking the mini's through the velop Wi-Fi not turning off the Wi-Fi from the sky main box. 

[stevefussy]

I have a main Sky Q box and two minis working with an Eero mesh system provided by Fibrus. My solution was to get a Sky Q booster from Sky and Ethernet it into one of the Eeeros then link each Sky Q box including the main box to the Sky Q booster not the Eero. (Had to get Sky to do this for me). Then turned off the WiFi hotspot feature on the Sky Q boxes and also the 2.4ghz WiFi on all Sky Q boxes. So none of the Sky Q boxes connect direct to the Eeros but no requirement to hardware each Sky Q box some of which are a long way from the Eeros. Certainly works a dream no issues.

[Sunnydays99]

@stevefussy 

Thanks for posting this solution. I think this is the only way that I will be able to get the Sky Q mini boxes working. Does this mean that you have the eero router connected to the 3rd party provider hub with the Sky booster then connected to the eero router? Three boxes all linked? Seems a little much to have three boxes linked like this