Sky Q & Booster disconnect during the night everyday

[SCC8124]

My sky hub is somehow creating an issue every night as my sky q and sky booster disconnect from the wifi and the only way to fix the issue is to restart the hub in the morning then everything reconnects. Why do I have to restart my sky hub? Sky came last week and changed my hub coz they thought it might be that but it's made no difference. I'm getting fed up restarting the router every morning for wifi to reconnect. 

[jamesn123]

Hi @SCC8124 

Could you please try changing your Sky Q box settings so it doesnt go into Eco mode at night? This can sometimes cause your WiFi network to not recover properly in the morning.

https://www.sky.com/help/articles/using-the-standby-settings

[SCC8124]

Hi

My Sky Q box is not in eco mode. 

Thanks  

[jamesn123]

@SCC8124 

OKay so if the hub has already been changed that rules out hardware issues.

The two remaining possibilities are a line issue or something on your network causing the problem.

Can you please post your router stats & logs after the next time the issue occurs, if possible please grab them before you reboot the hub as rebooting the hub will clear all the data that is useful  

[SCC8124 · Accepted solution]

Hi @jamesn123 

It did it again last night and this morning my sky booster and skqy q box has no wifi so to fix it i need to restart the hub.  I've not done it yet so please see the stats below.  Its strange why the devices are disconnecting from the wifi.

 Logs

[SCC8124]

Any help please? 

[jamesn123]

Hi @SCC8124 

Your stats & logs dont show anything going wrong, I was expecting to see some sort of line drop, IP renewal failure or hub crash but nothing wrong at all.

Your stats also show a good chunk of traffic going through the LAN & WAN interface at the time of the screenshot so we know that the hub was processing traffic. 

Going by the evidence above I would say this is more likely to be a Sky Q related problem rather than the broadband/router itself. If you havent already then I would recommend you reset the network settings on all Sky Q gear & boosters and reconnect it all from scratch to create a fresh mesh interface. If you still run into problems it'll need to be escalated to the Sky Q/Sky WiFi team and possibly get an engineer to come and look at it for you