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Discussion topic: Sky Q Rejecting Ethernet

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This message was authored by Indie11 This message was authored by: Indie11

Sky Q Rejecting Ethernet

Hey, New Sky Q hub is rejecting ethernet in strange ways, it'll often work for periods of 10 seconds to hours before suddenly severing it's own connection, only restoring itself after several attempts to reconnect? The Green lights at the end shut off and it refuses to respond to connections

 

All cabling is fine, I've tested it on other equipment, is there a way to force itself active? Thank you

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This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Sky Q Rejecting Ethernet

Posted by a Sky employee

Hi there, I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you 🙂 
 

This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Sky Q Rejecting Ethernet

Posted by a Sky employee

Hi Indie11

 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Thanks
Tom
Indie11
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This message was authored by Indie11 This message was authored by: Indie11

Re: Sky Q Rejecting Ethernet

I have made another post, thank you!

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