Sky / Openreach engineer no shows

[Jen1818]

Is this a common theme or are we just unlucky?

Upgraded to Sky Gigafast beginning of March, Openreach engineers turned up a couple of weeks later to install the outside box no problem. Since then we have had 2 no shows with no notification of cancellation (this is for the final part of installing the internal box), first one beginning of April and now yesterday.

The worst part is it seems you just get put to the back of the queue again when needing another appointment! Really not good enough

[Kevin-7248]

No show engineer appointments should entitle you to automatic compensation. You'll need to phone sky and push for this to be added to your account to make sure it's added. 

If the engineer appointment is on your account and you can see them, then this should be automatic and not needing manual intervention. But I'd remind them just in case and push for the box to be properly installed before paying for anything you've not had or used.

[jimlad49]

just had same myself today, they have sent me regular messages all week, and again this morning.

Then today having waited in all afternoon, nothing else, no more messages even when I called the engineer number for an ETA.

[Chrisee]

@jimlad49 you are due compensation but it wont be calculated until after the job is completed see Customer Auto-Compensation | Sky Help | Sky.com

Something similar happened to me with several appointments missed leading to, delays etc the compensation paid for 6 months free Ultrafast+ 😀