Max hub

[Nicki684]

Recently got sky max hub, but security cameras won’t work ….. they work off 2.5G….can anyone tell me hid the max hub is 5G ??

[TimmyBGood]

@Nicki684 

The Max Hub, like the Sky Broadband Hub and Q Hub models, broadcasts the same SSID (network name) on both 2.4Ghz and 5Ghz.  Unlike its predecessors, the bands cannot be manually split.

[mormegil]

Did you upgrade to the max hub or switch from another provider?

[Chrisee]

@Nicki684 the work round is to turn off the 5GHz band using the My Sky app connect the smart devices and then turn it back on which should work.

[Chrisee]

@mormegil the Max hub is only issued if the customer orders the Sky Wifi Max bundle whether as a new or existing customer. Oddly if they cancel the bundle during the cooling off period they keep it but have to return any pods.

[mormegil]

Yes I know that is why I asked which method they used to obtain the max hub as if it's a upgrade you can reprogram the new hub with the old sky ssid and password via the app so everything connects automatically