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Discussion topic: Sky Move Not Moving Quick Enough

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This message was authored by: McQSky

Message posted on ‎09 Aug 2024 03:44 PM

Sky Move Not Moving Quick Enough

I moved house and chose via the Sky website for broadband to disconnect from the old house on Wednesday, and it allowed me to select Friday for the activation date in the new property. 

I was however emailed a confirmation saying that the wifi wont connect until Monday, so I have no broadband for the whole weekend which will affect my work. 

How can they change the date you selected? 

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Avatar for Highlinder
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Superuser
This message was authored by: Highlinder

Message posted on ‎09 Aug 2024 03:48 PM

Re: Sky Move Not Moving Quick Enough

Posted by a Superuser, not a Sky employee. Find out more

@McQSky  When did you ask Sky to do this home move, as the lead time for this is normally 2 weeks before the move date.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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This message was authored by: TimmyBGood

Message posted on ‎09 Aug 2024 05:17 PM

Re: Sky Move Not Moving Quick Enough

Posted by a Superuser, not a Sky employee. Find out more
@McQSky wrote:

 

How can they change the date you selected? 

 

The date is based on Openreach availability.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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