Sky Max hub stuck on “setting up”

[Ylimenotleddim]

Hi

I have upgraded to the sky max hub, my internet is working but it is still stuck on "setting up" on the app.  

I have reset the router and logged out and redownloaded the MySky app. 

I was just wondering if there was any way to sort this without spending my evening on the phone 

thank you 

[Greenfingers001]

Hi there @Ylimenotleddim, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.