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Discussion topic: Sky Max hub stuck on “setting up”

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This message was authored by: Ylimenotleddim

Sky Max hub stuck on “setting up”

Hi

 

I have upgraded to the sky max hub, my internet is working but it is still stuck on "setting up" on the app.  

I have reset the router and logged out and redownloaded the MySky app. 

I was just wondering if there was any way to sort this without spending my evening on the phone 

 

thank you 

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This message was authored by: Greenfingers001

Re: Sky Max hub stuck on “setting up”

Hi there @Ylimenotleddim, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

This message was authored by: Addie15

Re: Sky Max hub stuck on “setting up”

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

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