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Discussion topic: Struggling to work with poor wifi

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This message was authored by Kay225413 This message was authored by: Kay225413

Struggling to work with poor wifi

My husband and I both work from home. I'm trying to take part in an important Teams meeting and our wifi keeps dropping out. Now trying to read powerpoint slides on a phone using mobile data. According to your website there are no reported issues with broadband but I can see I'm not the only person struggling with your wifi today. 

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This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Struggling to work with poor wifi

Posted by a Sky employee

Hi @Kay225413 

 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

 

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks
Tom
This message was authored by jamesn123 This message was authored by: jamesn123

Re: Struggling to work with poor wifi

Posted by a Superuser, not a Sky employee. Find out more

Hi @Kay225413 Please post your router stats
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump... 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
This message was authored by Addie15 This message was authored by: Addie15

Re: Struggling to work with poor wifi

Posted by a Sky employee

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

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