Sky Max hub doesn't appear on my sky app

[P_Alberto]

I know this is a problem experienced by others and the solution appears to be for someone on this forum to escalate the issue to Sky. My Sky Max Hub does not appear in product settings. When trying to get support via th Chat it only suggests the option that doesn't appear on my sky app under broadband section. I'm new to Sky, and I have seen comments saying it's normal not to show in the first 48h of activation, but my Sky Max Hub was installed on 7th of June.

[Tom-W19 · Accepted solution]

Hi @P_Alberto 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lambmc]

Hi, I changed over to Sky fibre and sky wifi max on 12 Sept and still do mot have access to sky max on My Sky app. I have spend over 2hrs speaking to sky and still unresolved.  I've uninstall the app several times, logged in on other devices,  unplugged router, also had my sky max deleted from my account and then reinstalled by sky. Still not showing on app.

Please help