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Discussion topic: Sky Max Wi-Fi dropping

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This message was authored by Mandy388 This message was authored by: Mandy388

Sky Max Wi-Fi dropping

I upgraded to sky Max 500 last week my signal on my Ring connections were a bit low so they sent me a pod. Seems to help the situation but last night my TV upstairs the signal dropped out and it kept dropping. I do have a booster connected upstairs but I've never lost total connection up until last night.

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This message was authored by jamesn123 This message was authored by: jamesn123

Re: Sky Max Wi-Fi dropping

Posted by a Superuser, not a Sky employee. Find out more

@Mandy388 

Is the booster still connected properly as that could be the cause?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Mandy388
Topic Author
This message was authored by Mandy388 This message was authored by: Mandy388

Re: Sky Max Wi-Fi dropping

Yes the booster is connected to my main sky Q box

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Sky Max Wi-Fi dropping

Posted by a Superuser, not a Sky employee. Find out more

@Mandy388 

What type of booster is it? If its an older one e.g. not the same as the pod Sky sent you then thats likely the cause as the older ones are not compatible with the new Sky Max system

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Mandy388
Topic Author
This message was authored by Mandy388 This message was authored by: Mandy388

Re: Sky Max Wi-Fi dropping

Yes I think it is an old one the lady connected it to the main sky Q box and she said that would work by doing that

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Sky Max Wi-Fi dropping

Posted by a Superuser, not a Sky employee. Find out more

@Mandy388 

If you've added a pod though I dont think it will continue working. I think you'll need to speak to Sky about getting a second pod to replace that older booster.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Mandy388
Topic Author
This message was authored by Mandy388 This message was authored by: Mandy388

Re: Sky Max Wi-Fi dropping

Thank you for your help, Jamie. I will contact them

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